The ETAs (Estimated time of arrival) outlined during the checkout process is only for shipping part of the work and does not include processing time. We require an additional four days for what concerns the fulfilment, aka picking-printing-packing, of your order.
*COVID-19 has significantly extended both fulfillments and shipping times. Please check out our newswire for the latest info.
There will be a tracking code embedded to the shipping notification email that you will receive once the order is fulfilled and registered for shipping. Then you can simply click/tap on the tracking number to visit the carrier order status page.
Get in touch with our support team if you think your order has not arrived at the intended time. Please take fulfilment period into account if you have not already. Check Question 1 if you are not sure about how our system works. *COVID-19 has significantly extended both fulfillments and shipping times. Please check out our newswire for the latest info.
We deliberately put all orders on an 8-hour hold to leave enough time for our users to make any needed changes or to cancel the order entirely. Fulfilment will automatically start once the 8-hr safety limit expires.
- Delivery info will be the only editable part of the order once the safety limit expires
Nothing to worry about! We put all orders on a deliberate 8hr hold, just contact us and ask for cancellation and we will take it from there. You can always initiate a live chat with us or use one of our many communications channels to let us know about your order misplacement.
- Please keep in mind that we may be unable to proceed with the cancellation after the expiration of our 8-hr safety measure.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
Keep in mind that if tracking information states an order was delivered but you think they haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
If something arrives damaged, send a photo of the damaged goods to [email protected], then we’ll gladly send a replacement at no cost to you.
Any returns or problems that occur because of an error on our part will be handled at our expense.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.
If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.
Any returns or problems that occur because of an error on our part will be handled at our expense.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.
If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, we won’t cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
If you are unable to locate the package, we will not yet able to place a new order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
Just let us know about the issue and we will investigate this for you as fast as we possibly can. The returning product must be unworn and unwashed in order to qualify for return/exchange.
We currently have no return or exchange policies due to the way our supply chain is designed. We are working on it to make both returns and exchanges possible in the foreseeable future.
Yes! You can buy my products through Redbubble and Teepublic, but if you buy from these sites, we are no longer responsible and you must follow the rules of the site used.
Yes, you absolutely can! Just Fill in the form [Here] to initiate your order.
You can ask us to:
– custom configure an existing design/product
– custom configure or reprint a discontinued design/product
– come up with a custom and fully personalised design according to your requirements
If you have any more questions to be answered, feel free to drop us a message or send an email at any time. We are here to answer all your questions.
No Comments